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PEPID Technical Support

Purchasing
1. How do I purchase PEPID?
2. Can I try PEPID before I purchase it?
3. How many free trials of PEPID can I download to my PDA?
4. How can I renew my PEPID subscription?
5. How do I purchase PEPID after using a free trial?
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Installation Requirements
1. PEPID Installation Check List
2. What are the PEPID Mobile Wireless requirements?
3. Minimum system requirements
4. Minimum free memory requirements
5. Palm HotSync software installation verification
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Installation
1. How do I install PEPID to my handheld using Windows OS computer?
2. How do I install PEPID to my Palm OS handheld using a Macintosh OS computer?
3. How do I find the version of my Palm Desktop/ActiveSync software?
4. How do I check what operating system my handheld is running on?
5. Do I need to delete the old version of PEPID?
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Memory / Memory Card
1. How do I check the amount of free memory available on my handheld?
2. How do I free up memory on my PDA?
3. How do I install PEPID to a memory card?
4. How much free space do I need to install PEPID?
5. Can I move PEPID from main memory to memory card or the reverse?
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Activation
1. How do I activate my PEPID?
2. How do I activate the program installed using a Macintosh computer?
3. How do I activate PEPID installed from a CD-ROM?
4. How do I activate PEPID after transferring it to another handheld?
5. Where is the PEPID Document Manager located?
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Other
1. I am receiving an Adosync.dll is in ROM or is in use error, what do I do?
2. Can I use PEPID on my Treo 650/700 handheld?
3. Can I use PEPID on Windows Mobile 5.0 and/or Active Sync 4.0?
4. Why does my T5 fail to sync my PEPID Suite?
5. I am receiving "This device cannot handle ZLib compressed documents", what do I do?
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How to use PEPID
1. PEPID Tutorial
2. PEPID Online Tutorial
3. Will my PDA support/display the PEPID Illustrations?
4. How do I check the version of PEPID installed on my PDA?
5. How does the Personal Notes Feature Work?
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OnCard
1. Why should I sign up for the OnCard Membership?
2. What are the system requirements for OnCard?
3. How do I install PEPID from OnCard?
4. Can I install or copy PEPID from OnCard to main memory?
5. Can I install to Palm or PPC from a single OnCard?
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Technical Bulletin
1. When a Soft Reset fails
2. Why is PEPID running slower from a memory card?
3. Why am I getting "Error initializing registration info"?
4. Why am I receiving a "HSLOG20.dll was not found" error message?

 

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