PEPID Support & Customer Service Help
PEPID Platinum Products

The Platinum version of PEPID products include add-on modules that are not automatically included with regular PEPID products. These include:

  • PEPID Lab Manual: critical tests including critical values, symptoms and treatments, normal ranges, related tests, equations, underlying physiology and more.
  • Differential Diagnosis Generator: Enter patient findings to generate a weighted list of differential diagnoses.
  • IV Compatibility: Quickly compare compatibility of medications in Y-site, syringe and additives with our IV compatibility tool. **Currently available for PEPID Online only**

Supported Platforms

PEPID Platinum products are available only on these platforms:

  • PEPID Online
  • Apple iPhone / iPod Touch / iPad
  • Palm WebOS
  • Blackberry
  • Android

Upgrade to Platinum

You can upgrade your regular PEPID product to a PEPID Platinum product, provided you have a supported platform. To upgrade your regular PEPID product to a Platinum PEPID product:

  • Visit the My Account section. If needed, log in to your account.
  • On your Account page, select the Manage Your Subscriptions link.
  • Locate the Active Subscription you wish to upgrade and select the Upgrade to Platinum link.
  • On the following page, you are prompted to select the platform you wish to use (this can be changed later by contacting PEPID Support). Select a Platform and proceed.
  • On the purchase page you will see the add-ons you must purchase to upgrade (the Platform listed is your old platform, not the one you are upgrading to). Proceed to complete the purchase.
  • Once your purchase is complete, your product will be upgraded to the Platinum version and your platform will be automatically switched.
  • Visit for instructions on installing your new PEPID Platinum product.

Should you have any questions or encounter any issues, please contact PEPID Support

Installation Instructions

Visit the PEPID Support FAQ Page
Sign up for a Live Webinar Product Training Resources
Email PEPID Support Live Chat