PEPID Support & Customer Service Help
Activate Serial # or Gift Code

What is a Serial #?

A serial # is a 10 digit alphanumeric code which you can use to Activate a PEPID subscription. Purchases made through or via our Sales department are automatically activated when the purchase is made, unless a serial number option is selected, such as for purchasing PEPID as a gift. You can verify your active subscriptions by clicking on My Account at the top of this page and then clicking on Subscription Details.

What if I have a Gift Code?

A Gift Code is an 8 digit alphanumeric code that is redeemed in the checkout process on In the shopping cart, select Click Here to Redeem Gift Card and a box will appear where you can enter your Gift Code. A Gift Code is not the same as a Promotional Code. There is a box in the checkout process where you can enter a Promotional Code, if you have one to enter. This box will not accept Gift Codes. You will need to click on the link above it to display the box where you can enter your Gift Code.

How do I Activate my Serial #?

  1. Select the Activate Serial # link at the top of the page.
  2. If you already have an Account with PEPID, please log in. If you do not have an account, please create one.
  3. After logging in to your account you will be redirected to a page requesting the 10 digit Serial #.
  4. You will be asked what platform wish to use PEPID on, such as a Palm, iPhone, etc. If the type of device you have is not listed in the drop down box, please contact PEPID Support.
  5. Once you have activated the serial #, you will be redirected to your account where you can:

Please note that PEPID serial numbers can only be activated 1 time, so if you are receiving a message that the serial number do not exist or has already been registered, please contact PEPID Support.

Should you have any questions or issues activating your Serial #, please contact PEPID Support.

Installation Instructions

Visit the PEPID Support FAQ Page
Sign up for a Live Webinar Product Training Resources
Email PEPID Support Live Chat